Returns & Refund Policy

At Total Soccer Factory, we want you to be completely satisfied with your purchase. If for any reason you’re not happy, we offer a 35-day return policy on all eligible items.

Returns

To be eligible for a return, your item must be unused, unworn, and in its original packaging.
Please include your order number and name with your return so we can process it quickly.

Before sending your item back, please contact us to notify us of the return.

Refunds

Once your return is received and inspected, we’ll process your refund. A credit will automatically be applied to your original method of payment.
Please allow a few business days for the refund to appear in your account, depending on your payment provider.

Replacements

We only replace items if they are defective or damaged. If you need a replacement, please contact us and provide details and photos of the issue.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we made an error in your order.